Unwashed, unworn and unused items in original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns or exchanges of online purchases may be made in person or by post.
If you have requested a refund we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As we are not liable for the loss of an item being returned, we recommend that you return it using registered mail.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Present your online invoice at any Outlet store within 14 days of order receipt.
Use our Store Locator to find your closest store.
The method of payment used to make your purchase must be presented.
Orders made via PayPal may be refunded to the credit or EFTPOS card of your choice: please note that the cardholder name must be identical on both the original invoice and a form of photo identification must be presented.
If any of the above cannot be provided, a gift card will be issued.
We cannot accept the return or exchange of Outlet purchases in Country Road, Trenery, Myer or David Jones stores.
Please post your item along with the original invoice to:
PO BOX 4140
Hoppers Crossing, 3029
New Zealand Orders
Level 1, 12 Eden Street
Auckland, New Zealand